{"id":3699,"date":"2021-11-10T08:04:17","date_gmt":"2021-11-10T08:04:17","guid":{"rendered":"https:\/\/www.ams-neve.com\/?page_id=3699"},"modified":"2025-10-13T10:02:01","modified_gmt":"2025-10-13T10:02:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.ams-neve.com\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”2%” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Frequently Asked Questions<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

General FAQs<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are your products made in the UK?”][vc_column_text]Yes, they are. Our products are designed and manufactured in our HQ in Burnley, England, over 60,000 square feet![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the differences between the current 1073\u00ae<\/sup> range?”][vc_column_text]We have a page dedicated to explaining the differences between the models & helping you decide which 1073 model to choose – you can view this here.<\/a> <\/span>But just so you know, you’ll never go wrong with a 1073![\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are you and Rupert Neve Designs the same company?”][vc_column_text]No. Neve Electronics has continued since Rupert Neve set up the company in 1961, with all designs, console lineage, and manufacturing overseen by experienced Neve Engineers, some of whom worked closely with Rupert in his prime in the 1960’s. Now under the AMS Neve Ltd umbrella, this engineering-led company continues to develop classic analogue designs, whilst introducing modern technology, including powerful digital control over classic analogue circuitry. Rupert Neve Designs, set up in 2005 by Joshua Thomas, Rupert and Evelyn Neve, is an entirely different company focusing on products that do not include any of the revered, original Neve designs.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are the sound differences between surface mount and hand wiring?”][vc_column_text]We use a combination of hand assembly and in-house surface mount technology. By investing heavily in the technology, we ensure that the performance meets our exacting audio specifications, whether the circuits are hand-wired or PCB mounted. Many other audio manufacturers rely on third-party companies to produce their SMT on the other side of the world. In contrast, we retain total control over the entire process in the UK from start to finish.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”My product has Marinair\u00ae<\/sup> transformers and not Carnhill, why is this?”][vc_column_text]Neve transformers use an exacting specification laid out by Rupert Neve and his team of Engineers in the early days of Neve Electronics. Over the years, several third-party companies, including St. Ives and Carnhill, were employed to build the Neve custom transformers; and the transformers produced had drifted out of specifications. To ensure ultimate quality, we reverted to the original Marinair\u00ae<\/sup> specification for use in our products. We, and only we, possess the original pencil-on-paper Marinair specifications, which are a closely guarded secret. Learn more about the Marinair transformers here.<\/a><\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are you the original manufacturers of the 1073\u00ae<\/sup>?”][vc_column_text]Yes. We (and only we) use original drawings of the 1073\u00ae<\/sup> design \u2013 including some pencil-on-paper details never published, and the 1073’s we manufacture here in Burnley do not deviate from these blueprints. The 1073 classic modules built today use the original boards, original fibreglass tracking, connectors, and switches used in the 1970s models. It’s a testament to the exquisite craftsmanship and sound quality delivered by the 1073 that many companies have attempted, and failed, to imitate it. Learn more about the history of the 1073 here<\/a><\/span>.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are Neve and AMS Neve the same company?”][vc_column_text]Yes, Neve Electronics is a subsidiary of AMS Neve Ltd. Neve Electronics, established in 1961 by the late Rupert Neve and Advanced Music Systems, established in 1976 by Mark Crabtree, amalgamated in 1990 and AMS Neve Ltd was formed. Combining AMS\u2019s digital expertise, led by Mark Crabtree, with the Neve analogue superiority, supported by Neve Engineers who worked with Rupert Neve in his prime, has resulted in the ultimate console and sound recording equipment available on the market.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What does discrete circuitry mean?”][vc_column_text]Discrete circuit design means that the audio circuitry and components are independent, kept separate from control and power circuitry and dedicated to only processing the audio with no IC’s in the signal path. This design ethos ensures ultimate quality in our audio equipment.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Order FAQs<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where can I purchase?”][vc_column_text]We have a global network of valued and exclusive dealers. We don’t operate with a distributor model, we handpick the dealers we want to work with and form a relationship directly with them. This helps us both offer the best possible service and support for our customers. You can view your local dealer here.<\/a><\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Does my product come with warranty?”][vc_column_text]Yes, all of our products come with a 12-month manufacturers warranty. Most of our dealers offer an extended warranty period, we would recommend speaking directly to the dealer you purchased your product from to discuss extended warranties.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I order directly with you?”][vc_column_text]We would recommend ordering through your local dealer. You can locate your nearest dealer here<\/a>.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where is my order?”][vc_column_text]We recommend reaching out directly to the dealer you have ordered from. If you have not had a response after contacting your local dealer, please email info@ams-neve.com.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I extend my product warranty with you?”][vc_column_text]We offer an extended warranty on some of our products through our Neve Care program<\/a>.<\/span> You can view more information and view the products available on the program here<\/a><\/span>.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer artist endorsements?”][vc_column_text]We like to build relationships with select artists, engineers and producers rather than offer endorsement discounts. If you feel you’re a good fit and would like to collaborate with us, please contact our team at marketing@ams-neve.com.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Support FAQs<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I contact a Support Engineer about my product?”][vc_column_text]If your support request is related to an outboard unit, please fill in an outboard support form here<\/a><\/span>. If you would like support for your console, please fill in the console support form here<\/a><\/span>. Alternatively, you can call us directly on +44 (0)1282 457 011 (Mon – Fri: 9am – 5pm GMT).[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’ve returned my item for repair, how long will it take?”][vc_column_text]This depends on the complexity of the issue. Our Support Engineers will provide you with an ETA, once they’ve evaluated the product. We aim to get you back up and running in the quickest possible time.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’m looking at some training for my product, is this something that you can offer?”][vc_column_text]Yes. This is something we can provide on request and is subject to an hourly charge.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’m using an older Mac operating system, can I still run the latest Neve software?”][vc_column_text]Our software development follows the current Mac OS development cycle. This means that the latest operating systems, and the previous two, are fully supported. However, we do keep legacy software versions on file for older systems. This may be available upon request – please email info@ams-neve.com.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What are your general support operating hours?”][vc_column_text]Our Support Engineers generally work between the hours of 9 am – 5 pm (GMT), Monday – Friday. We are closed on bank holidays and over the festive period.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”I’ve submited a support request online, how long until I hear back?”][vc_column_text]We aim to respond to your support request within three working days.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Where are your repair centers located?”][vc_column_text css=”” text_direction=”default”]We have an on-site repair department based in Burnley, UK serving Europe. We also have authorised repair centres located in China and Japan. All of the admin is run in-house. Please fill out a support request form via the support page and our Support Engineers will provide all the information you need.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”My product is out of warranty, will you still support it?”][vc_column_text]Yes. We can still support products that are out of warranty however they will be subject to our repair fees. Please fill in a support form and one of our Sales Engineers will be in touch with a quote.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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